New to Luna by IUNU?

If you’re new to IUNU or if you need a reminder about how things work, head to documentation to learn how to setup your account and much more.

The centralized place for you to manage your system performance, provide product feedback, and tell us how we are doing.
Visit the site for access to the comprehensive system and product documentation.

Our Customer Commitment


A breakdown of our system installation process including the timeline and physical footprint within the customer space.

Explain how IUNU partners with the customer with a focus on success throughout the entire engagement lifecycle.

Our product is driven by cutting edge of greenhouse agriculture and horticulture experts that make up our customer base. Access to the customer success portal is provided to help the leaders within your organization manage our system in your facility.  Our goal is to make you successful in our partnership, and to listen intently.

Define how our company handles issues and customer support in a timely manner.  Customer Support manages issues and product defects based on incident priority.

Priority Definition Target Initial Response Coverage
P1 System Unavailable
Ex. Internet unresponsive across
partial or entire facility, APP unavailable
Please Provide:
 Facility (greenhouse name/ number) and space
 Issue description
 Components involved
 Issue severity perception (P1, P2, P3, P4)
During business hours (8-5 PST M-F), response < 2 hours
After business hours, response < 4 hours
P2 BOB and Railing Issues
Ex. BOB’s not working,
railing issues, etc.
Please Provide:
 Facility (greenhouse name/ number) and space
 Issue description
 Components involved
 Issue severity perception (P1, P2, P3, P4)
Response time: < 4 business hours (8-5 PST M-F)
P3 Application Help
Ex: Task Scheduling does not work,
general help related to APP
Please Provide:
 Facility (greenhouse name/ number) and space
 Issue description
 Components involved
 Issue severity perception (P1, P2, P3, P4)
Response time: < 4 business hours (8-5 PST M-F)
P4 Requests or defects
Ex. Feature requests, minor issues
unrelated to BOB or network.
N/A
Response time: < 8 business hours (8-5 PST
M-F)

Our Application


Features

Learn how our application features can help you gain the insight needed to properly manage your crops and facility.
  • Activity
  • Climate
  • Local Weather
  • Messaging
  • Notifications
  • Space Availability & Analysis
  • Task Management 
  • Time Travel


User Experience

See first hand how easy it is to visually interact, manage, and care for your crops within a mobile-first experience.
  • Browse Facility
  • Create a Task 
  • Move Crop
  • Side by Side Comparison
  • Browse Current Tasks
  • Message Co-Worker

Continuous Improvement

True innovation comes from working side by side with people who use our system.  We listen so that you can help us get better.
  • Product Roadmap Defined by Customer Feedback
  • Partnership with Our Customer Base Enhancement Request
  • Case Studies Sunrise Conveyer Belt Imaging System

Our Luna Rail Network


Computer Vision

Learn how Computer Vision (CV) can be leveraged to vastly improve visibility and help automate indoor agriculture & horticulture.
 
  • Image Recognition & Analysis 
  • Applied AI and Machine Learning
  • Pattern Recognition
  • Programming the System

Luna Rail Network

Learn how our installed rail network & moving sensor array works to provides realtime analysis of your facility, environment, & crops.
  • Wifi & Network Setup
  • Low Impact Rail Installation
  • Transfer Stations
  • Charging Stations

Active Rail Camera

Take a detailed look at the Active Rail Camera (ARC) and understand how it provides visibility across your organization
  • Arc Camera Components
  • Camera Hardware & Software
  • Connectivity
  • Footage
  • Troubleshooting
  • Surveillance